Automated Conversational Experiences
Are changing the way we interact. Intelligent assistants, chatbots, and voice-enabled devices like Alexa and Google Home, offer a new, natural, and intuitive human-machine interaction.
Ulimi creates AUTOMATED CONVERSATIONAL EXPERIENCES enabling organizations to have better conversations with users, increase self service engagement, and automate user interactions.
A flow bot is the simplest form of automation that can still producs high engagement. A flow bot is like a decision tree, responses are limited and the experience focused on 1 or 2 major calls to action.
An AI bot is an Intelligent Assistant that can interpret simple and complex questions and transactions. These bots are best suited for efficiency, training, and areas where the user knows what to ask.
NLU is applied to all of our smart assistants and advanced projects. Once the bot understands the commands and questions, we then add a fulfillment layer and program responses to business requirements.
Conversational data turns into actionable business intel. Able to create “true” business landscape.
Operating Cost Reduction
Automated Experiences reduce service delivery time and allow the organization to focus on high-value interactions.
Allows employees to handle larger workload and be alerting when a human touch is needed.
Users prefer the convenience and speed of on-demand services and answers to their questions.
Automated Experiences can scale to execute upon thousands of functions and conversations at once.
Users want to have their questions answered immediately and will be dissatisfied with a slow or wrong response.
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